Shipping policy

Shipping Policy

Where we ship

We currently ship to addresses in the United States only, including Alaska and Hawaii.

Processing time

Orders ship within 1โ€“3 business days (Monday to Friday, excluding US holidays). Orders placed on weekends or holidays start processing the next business day. Every order is packed and checked before it leaves.

Delivery time

Once shipped, most orders arrive within 6โ€“10 business days. Delivery times are estimates from the carrier and aren't guaranteed. Weather, holidays and carrier delays can add a few days.

Shipping cost

  • Orders over $50 ship free. That includes every 2-Month and 3-Month Membership order and refill.
  • Orders under $50, including 1-Month Membership orders and refills, pay the shipping rate shown at checkout before you pay.

All prices are in US dollars. Sales tax is added at checkout where required by law.

Tracking your order

When your order ships, we email you a tracking link at the address you used at checkout. You can also see every order and its tracking anytime on our Track Your Order page or by signing in to your account with your email. No password is needed. Tracking can take 24โ€“48 hours to update after your label is created.

No tracking email after 3 business days? Check your Promotions, Updates and Spam folders, then email us at support@essentialsplus.net.

Changing your address

We can update your address if you email us within 3 hours of placing your order. After that, your order may already be packed and we can't change it. Memberships: update your address in your account before your next refill is charged.

Wrong or incomplete address

Please double-check your address, apartment or unit number and ZIP code at checkout. If an order is returned to us because of an address error, we'll reship it once you pay the new shipping cost.

Multiple addresses

Each order ships to one address. To send to more than one address, place a separate order for each.

Delayed, lost or damaged packages

  • No tracking updates for 7 business days: email us and we'll open a claim with the carrier. If the carrier confirms it's lost, we'll send a free replacement.
  • Marked delivered but not received: wait 48 hours, since carriers sometimes scan packages early. Check around your home and with neighbors, then contact your local post office. Still missing? Email us and we'll help you file a claim. We can't replace packages the carrier confirms as delivered, but we'll do what we can.
  • Damaged or wrong item: email us within 7 days of delivery with a photo of the item and the shipping label. We'll send a free replacement.

Questions?

Email support@essentialsplus.net with your order number. We reply within 1 business day.